Return & Refund Policy

Last Updated: August 31, 2026

At Phonegadget.store, we want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

1. Return Eligibility

A product may be eligible for return or replacement if:

• You received a defective product.

• You received a damaged product.

• You received the wrong product.

• The product does not match the ordered item due to an error on our part.

To request a return, please contact us within 7 days of receiving your order.

2. Product Condition

Returned products should be:

• Unused and in their original condition.

• Returned with original packaging, accessories, and included items.

• Free from damage caused by misuse or improper handling.

Products that have been physically damaged, modified, repaired, or misused may not be eligible for return or replacement.

3. Unboxing Video

For electronics and accessories, customers are strongly encouraged to record an unboxing video when opening their package.

An unboxing video can help us verify damage, missing items, or incorrect products and may be requested when processing a return claim.

4. Wrong or Damaged Product

If you receive a wrong or damaged product, contact us with:

• Your order number

• Photos of the product

• Photos of the packaging

• A short video, if available

After reviewing the claim, we may offer a replacement, exchange, or refund where applicable.

5. Refunds

If your refund is approved, the refund amount and method will depend on the payment method used and the circumstances of the return.

Shipping or delivery charges may be non-refundable unless the return is caused by an error on our part.

6. Non-Returnable Items

Products may not be eligible for return if they are:

• Damaged by the customer

• Used improperly

• Physically modified or repaired

• Missing original packaging or accessories

• Returned after the applicable return period

7. Exchange / Replacement

Where applicable, defective or incorrect products may be replaced with the same product or an equivalent solution, subject to availability.

8. Contact Us

For return or refund requests, contact us:

Phonegadget.store
Email: phonegadget005@gmail.com
Phone/WhatsApp: 03097440131